FAQ'S

1.What is the typical delivery timeframe for items?

Our products are delivered within 8-16 business days after you place your order.

2.How can I track my order?

Once your item is shipped, you'll receive tracking details to the email address you provided.

3.When will my order be dispatched?

All orders are shipped within 8-16 business days of your purchase.

4.I haven't received an order confirmation email. What should I do?

Check your spam, junk, and promotions folders. If you still haven't received confirmation, contact us at support@sneakerskull.com with the following information:

Full name used for the order

Email address

Item(s) purchased

Order ID

5.Do you accept returns or exchanges for sneakers?

All Sneaker Skull sales are final. For more details, please visit our return policy page.

6.Do you offer expedited shipping?

Yes, expedited shipping is available for select sneakers and popular items. You can choose this option during checkout.

7.Can I cancel my order?

All sales are final.

8.Are your products authentic?

Every item sold on Sneaker Skull`s website is authentic. We have an internal verification system that follows a 3-step process. All pairs listed on the website are confirmed authentic.

9.Do you offer cash on delivery?

We only accept pre-paid payments through our providers, which offer multiple payment options \

10.Will my card information be stored in your database?

Sneaker Skull strictly prohibits storing customer data. Additionally, the transaction is processed by our secure payment service providers PhonePe, Paytm or PayU.

11.Which shipping carrier do you use?

The shipping carrier depends on your area's serviceability. Products are shipped through carriers like Blue Dart,Delhivery,Tirupati,DTDC,etc.

12.Do I need to pay customs duties on my order?

No. All products are shipped from our warehouse in India, so you won't incur customs duties or any additional charges.